hbsje Privacy Policy

This privacy policy ("Policy") applies to the hbsje platform and its related services ("Platform"). By using our Platform you agree to the terms of this Policy. If you have any questions, please contact us. This Policy may be updated from time to time — the latest version will always be available on this page.

1 Definitions & Introduction

In this Policy, "user", "you" or "your" refers to any person registered on or visiting the hbsje Platform. "We", "us" or "hbsje" refers to the organization operating this Platform.

"Personal information" means any information by which an individual can be directly or indirectly identified — such as name, email address, mobile number, payment-related details, and so on. "Processing" refers to all operations including collecting, storing, using, transferring, or deleting information.

2 What Information We Collect

hbsje may collect the following types of information:

Registration Information

Information you provide when creating an account, such as your full name, date of birth, email address, mobile number, and preferred language.

Financial & Payment Information

Information required for our accepted payment methods — bKash, Nagad, and Rocket — to facilitate deposits and withdrawals. Full account numbers or PINs are never stored.

Usage Information

Details about how you use the Platform, such as login times, game session data, betting history, and navigation data across different sections of the Platform.

Device & Technical Information

Your device type, operating system, browser, IP address, and cookie-related data. This information is collected automatically and is used to improve Platform security and performance.

Communication Information

If you contact our support team via live chat or email, a record of that conversation may be retained.

3 Purpose of Using Information

hbsje uses the information collected for the following purposes:

• To create and manage your account and verify your identity.
• To process all financial transactions including deposits, withdrawals, and rewards.
• To ensure Platform security and prevent fraud or unauthorized access.
• To monitor your gaming activity in accordance with responsible gaming policy.
• To provide and improve customer support services.
• To analyze and develop Platform performance.
• To meet applicable legal obligations and respond to requests from relevant authorities.
• To send relevant promotional communications, subject to your consent.

4 Information Disclosure & Sharing

hbsje may share your information with third parties in certain circumstances. In each case, data protection is treated as a matter of the highest importance.

Service Providers

Trusted third parties that assist in running our operations, including payment processing, technology services, and analytics. They process your information only in accordance with hbsje's instructions.

Legal Obligations

When disclosure of information becomes necessary to comply with a court order, government directive, or applicable law.

Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify users before any such change takes place.

Security & Fraud Prevention

To assist in investigating fraud, cyberattacks, or other unlawful activity where doing so is necessary to protect other users of the Platform.

5 Cookies & Tracking Technologies

hbsje uses cookies and similar technologies on the Platform. A cookie is a small data file stored on your device that helps improve your browsing experience.

Essential Cookies

Necessary for the basic operation of the Platform, such as maintaining login sessions and security verification. These cannot be disabled.

Functional Cookies

Help remember your preferences and settings, such as language selection and display preferences.

Analytics Cookies

Used to analyze which sections of the Platform are most frequently used and to improve the user experience. These cookies do not identify you personally.

You can control or delete cookies from your browser settings. However, disabling certain cookies may mean that the full features of the Platform are not available to you.

6 Data Security Measures

hbsje uses industry-standard technologies and practices to protect your personal information. Our security framework consists of the following elements:

• SSL Encryption: All data exchanged between your browser and our servers is protected by SSL (Secure Socket Layer) encryption.
• Access Control: Only authorized staff can access user information, and a record of every access is maintained.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.
• Data Backup: Regular backups are taken to secure servers to minimize the risk of data loss.
• Password Protection: Stored passwords are always kept in encrypted hash form — they are never stored as plain text.

7 Data Retention Period

hbsje retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

Some information may be retained for a set period after an account is closed. The reasons for this include:

• Meeting legal obligations and resolving potential disputes.
• Assisting in investigating fraud or unlawful activity.
• Fulfilling audit requirements for financial transactions.
• Retaining information on self-excluded users under responsible gaming policy.

Once the set period has ended, information is securely deleted or anonymized in a way that means you can no longer be identified.

8 User Rights

As a user of hbsje, you have the following rights regarding your own information:

Right to Access

You have the right to request details of what information we hold about you. To make this request, contact our support team.

Right to Rectification

If the information we hold about you is incorrect or incomplete, you have the right to request that it be corrected. Many details can be updated directly from your account settings.

Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations, ongoing disputes, or pending transactions on the account, fulfilling this request may take additional time.

Right to Restrict Processing

In certain circumstances you have the right to request that the processing of your information be restricted.

Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. To do so, contact our support team.

9 Minors' Privacy

The hbsje Platform is intended for individuals aged 21 and above only. We do not knowingly collect personal information from minors.

Age is verified at the point of registration. If a user has created an account by providing a false age and we are able to determine this, that account will be closed immediately and the associated information will be deleted.

If you become aware that a minor has an hbsje account, please contact us without delay.

10 Policy Changes & Updates

hbsje reserves the right to amend or update this privacy policy at any time. We will publish the updated version on this page before any changes take effect.

For significant changes, we will attempt to notify registered users by email. However, it is the user's responsibility to visit this page regularly and stay up to date with the latest policy.

Continued use of the Platform after any changes will be taken as your agreement to the updated policy.

11 Third-Party Services

The hbsje Platform uses third-party payment services (bKash, Nagad, Rocket). These services have their own privacy policies, and hbsje is not responsible for their collection or processing of information.

Game content providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) supply their game technology. These providers may use certain technical data to operate their games, but that is governed by their own policies.

12 Contact & Complaints Resolution

If you have any questions, concerns, or complaints regarding this privacy policy, please contact the hbsje support team:

• Email: [email protected]
• Live Chat: Available 24/7 from the support section of the Platform.
• Language: Support is available in both Bengali and English.

We aim to resolve all complaints as quickly as possible. Your data protection matters to us and we take every request seriously.